Refund policy

Refund Policy

We want you to be happy with your cards. Because trading cards are graded and valued on condition, please read this carefully before ordering.

Returns

You have 14 days from the day your order arrives to request a return. To be eligible, the item must be in the same condition you received it, in its original packaging or slab, and you must have the receipt or order confirmation.

To start a return, contact us at admin@mercadopanama.com with your order number and photos of the item. If your return is accepted we will send you instructions on where to send the package. Items sent back without first requesting a return will not be accepted.

Items that cannot be returned

• Opened sealed product. Booster boxes, packs, blisters, tins and elite trainer boxes cannot be returned once the seal is broken, because the value is in the sealed state.
• Graded slabs that have been cracked open. Once a slab is opened the grade no longer applies.
• Sale items and gift cards.

Damage and problems

Inspect your order as soon as it arrives. If an item is damaged in transit, defective, or you received the wrong card, contact us within 14 days with photos and we will make it right — replacement, refund or store credit, your choice where stock allows.

Condition and grading disputes

Raw singles are listed with the condition we assess them at. If you believe a card was described inaccurately, contact us within 14 days with photos and we will review it. For slabbed cards, the grading company's assessment stands.

Refunds

Once we receive and inspect your return we will let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it.

Original shipping charges are non-refundable unless the return is due to our error.

Questions

Email admin@mercadopanama.com or visit us at Paseo de la Iguana, Panama City.